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Online Reviews

Google’s Enhanced Review Management: What Businesses Need to Know

Google recently escalated its fight against fake reviews and fraudulent business listings

20 Fast Casual Restaurants with the Best Customer Satisfaction

Merchant Centric has collaborated with Nation’s Restaurant News in the last few months to

Report Shows Cava and Chicken Salad Chick Earn Rave Reviews from Customers

According to a report by the Food Institute, Cava and Chicken Salad Chick have earned high

How to Respond to Those Dreaded Restaurant Reviews

As Adam Leff (founder of Merchant Centric) explains in his recent article for QSR magazine

Why the Restaurant Industry is Struggling With Long Wait Times

According to a recent article in The Washington Post by Justin Fox (2022), the restaurant

Webinar: How Restaurant Leaders Use Data to Drive Success

Please join Fuzzy's Taco Shop, Smokey Bones, OneDine, and Merchant Centric to discuss "Ho

How to Quickly Reply to All of Your OpenTable Reviews

OpenTable is the most popular online restaurant reservation portal. It seats 26 million di

What it Takes for Your Online Reputation to Go from Good to Great

Author: Adam Leff Online reviews are growing at a rapid rate, with recent research reveal

New Research Shows the Increased Urgency with which Businesses are Engaging with their Social Reputation

If you’ve ever questioned the necessity of regularly engaging with your guests via online

How to Reply to Negative Reviews on Social Media

Negative Reviews Will Always Exist Just like every business has happy customers, those sam

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We look at everything from your perspective to determine how it can help or hinder your business. We call this being "Merchant Centric" and this is core to our values and beliefs, which drive and guide us on a daily basis. We are on your side and here to help you increase revenue.

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RECENT POSTS

  • Google’s Enhanced Review Management: What Businesses Need to Know
  • Merchant Centric at Multi-Unit Franchising Conference 2025: CEO David Bay to Speak on Reputation Management
  • CallRevu Welcomes Merchant Centric to the Center of Excellence
  • 20 Fast Casual Restaurants with the Best Customer Satisfaction

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Westlake Village, CA 91362

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