A Single Solution for Operations, Marketing, Customer Service and Finance
Track and manage business listings, ratings, and reviews for franchises, chains, and agencies of all sizes.
Track Business Listings
Monitor and Enhance Business Listings to Increase Revenue
Track and manage business listings for all your locations. Ensure your brand is accurately represented on sites customers visit the most.
Monitor Your Reputation
Manage Reviews to Increase Revenue and Beat the Competition
Track your ratings across locations and over time. Plus, compare average ratings of regions, districts, locations, or any grouping you want. After all, ratings equal revenue!
Track Operational Themes
Uncover the Real Story Behind Your Ratings
Shine a light on key themes like Staff Demeanor, Timeliness, and Cleanliness to understand what truly drives customer satisfaction ratings at the location level.
See All Guest Feedback in One Place
Reviews, Surveys, First-Party Feedback, and Social Media in a Single Platform
Engage With Every Customer
Elevate and Automate Guest Engagement
Reply to reviews from Google, Yelp, Facebook, TripAdvisor and more in one platform.
Accelerate engagement with unique AI-generated replies in your brand voice.
Leverage our Full-Service Reputation Management Solution
Access Management and Field Reports with real-time customer feedback and progress on key actions.
Monitor Operational Themes
Unlock Insights from Your Guest Feedback
Discover why key themes are mentioned and empower your location managers with insights to proactively tackle issues and celebrate top performers.
Monitor Operational Themes
Unlock Insights from Your Guest Feedback
Discover why key themes are mentioned and empower your location managers with insights to proactively tackle issues and celebrate top performers.
Request a Demo of Stars
See how multi-location brands use Merchant Centric STARS to manage customer feedback, uncover operational trends, benchmark competitors, and use AI to focus on revenue-driving action across every location.