Trusted by the Best Brands

Take Control of Your Brand

See what’s being said in your reviews that impacts sales and engage with customers online where they visit most.

What Our Clients Say

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Paul Damico

President
Fuzzy’s Taco Shop

“…We’ve seen consistent growth in our star ratings as we’ve made this a priority over the last several years…”

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Duone Byars

Director of Marketing
Christian Brothers Automotive

…We recommend the Merchant Centric program…generate revenue through consumer engagement…”

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Marc Buehler

CEO (former)
Dick’s Last Resort

“We have seen a measurable increase in our overall review scores which is now translating into higher sales and profit…”

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See What Impacts Your Revenue

Get Meaningful Insights Using Business Performance AnalyticsSM

Discover the hidden value in your customer feedback data and identify what really drives revenue at your locations.

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Get Actions to Beat the Competition

Uncover Valuable Insights Using Competitive Performance AnalyticsSM

Get insights and actions to beat your national and local competitors. Learn and leverage the success of top performing businesses across the nation.

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SERVICE

Insight

Compared to top competitors, long wait times for food after ordering has the greatest negative impact on revenue.

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Actions

Evaluate current food delivery process and determine if kitchen staff and servers are properly trained.

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Custom Management & Field Reports

Track Operational Themes in Your Feedback with Your Spotlight Report

Shine a light on your customer feedback that impacts your sales. Show all levels of management their progress at a regional, district and location level.

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Track Your Progress

A Single Solution for Operations, Marketing & Finance

Monitor business performance, spot operational and employee issues, plus reply to reviews for all your locations in one platform.

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View Platform

Manage customer feedback posted on your website alongside your social reviews.

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Online Brand Management Tools

Drive Revenue by Enhancing Your Brand on Top Sites Like Google, Yelp and Facebook

  • Fix and enhance your business listings
  • Easily manage and build your online reputation
  • Track competitors to keep a pulse on your market
  • Manage social media communication

Full-Service Reputation Management

We Defend and Strengthen Your Business’s Online Reputation

  • We reply to your reviews using your voice
  • Receive notification when replies are posted
  • Get alerts when reviews contain critical issues
  • We flag inappropriate reviews for removal
  • Crisis reputation management services

Business Listing Setup And Optimization

Save Time and Gain Control of Your Brand’s Online Presence

  • We help you claim and control your listings
  • We add and enhance your listings
  • We remove or merge duplicate listings
  • We leverage/update corporate images, taglines and descriptions
  • We select competitors for you to track
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