“With over four decades of restaurant and hospitality experience, I’ve seen a plethora of solutions designed to help restaurants increase their revenues. Merchant Centric is one of the few that delivers on this promise. They are a company that is smart and can add tremendous value to an organization. Their proprietary platform provides unique insight by pinpointing exactly where they can improve their operations, marketing efforts and guest experiences in order to drive revenue.
Their solution helps companies understand what matters most to guests through analytics, management tools and services. There are other players in this space, but nobody better than Merchant Centric. I strongly recommend you consider them to help improve your enterprise.”
“Firehouse Subs uses the STARS platform to monitor and respond to reviews posted on Google, Yelp, Facebook, etc. Their platform filters all of the reviews into one convenient site. They have given us the ability to apply filters to help narrow down exactly what it is that my team and I are looking for.
The Merchant Centric team is also very helpful with assisting us when we need to have negative reviews removed. They assist with reaching out directly to the site to have the review flagged and reviewed for removal. Overall, they have assisted us getting almost all our flagged reviews removed. Which in the end, results in raising our overall star rating. This directly impacts our restaurant sales.
Their team has also been very diligent about adding new features that make our job duties easier and making the overall process quicker. As we all know, time is money and work smarter not harder.
It is safe to say that their platform, as well as their devoted account team has helped us, as a brand, tremendously in the year that we have been working with them.”
“At Meineke, we believe there is a direct correlation between review management and your location’s revenue. Specifically, review replies act as an extension of our customer service process by showing both existing and prospective customers that you’re receptive to their needs. Online reviews provides a mechanism to even change customer’s minds about your business. After a successful three month pilot, Meineke corporate has chosen Merchant Centric to be our partner in providing reply and flagging services.”
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