Save Time & Maintain Quality
Increase Efficiency With AI Automation
- Automatically generate thoughtful, relevant replies at scale
- Follow your brand voice, reply guidelines, and win-back protocols
- Promote loyalty programs and limited-time offers in responses
Improve visibility across AI search platforms like ChatGPT, Claude and Perplexity
Winback Guests With Smart Reply
Turn Public Complaints Into Private Recovery
Merchant Centric AI responds to negative reviews with empathy and brand appropriate messaging. Guest recovery links can be included in responses to move sensitive issues into a private recovery workflow, helping your team resolve concerns and retain more guests.
Winback Guests With Smart Reply
Turn Public Complaints Into Private Recovery
Merchant Centric AI responds to negative reviews with empathy and brand appropriate messaging. Guest recovery links can be included in responses to move sensitive issues into a private recovery workflow, helping your team resolve concerns and retain more guests.
Alert Managers to Recover Guests
Connect Managers With Guests To Win Them Back
- Route feedback by location and distribution list
Include guest contact details and visit context
Follow-up with guests to improve their experience
Protect Your Reputation
Use AI to Identify Critical Situations and Reviews Eligible for Removal
Spot policy violations like conflicts of interest, no personal experience, or hate speech that can be flagged for removal to improve ratings.
Flag urgent issues, like injuries, safety hazards, threats, or discrimination, so your team can act quickly to protect your business.
Protect Your Reputation
Use AI to Identify Critical Situations and Reviews Eligible for Removal
Spot policy violations like conflicts of interest, no personal experience, or hate speech that can be flagged for removal to improve ratings.
Flag urgent issues, like injuries, safety hazards, threats, or discrimination, so your team can act quickly to protect your business.
Request Demo of Smart Reply
Learn how multi-location brands use Merchant Centric AI to generate thoughtful replies, streamline guest recovery, and escalate removable reviews and operational issues.