About

Merchant Centric increases revenue for businesses through enhanced customer engagement and by shining a spotlight on vast amounts of consumer feedback to deliver insight and actionable intelligence.

Data Analyzed

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Online Reviews

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Support You Can Count On

We serve local businesses, franchises and corporations by providing customized products and services that solve real problems. We partner with you to learn what matters most to your business and provide you with the expert support needed to increase revenue.

Meet Our Team

Our Values and Beliefs

We look at everything from your perspective to determine how it can help or hinder your business. We call this being ‘Merchant Centric’ and this is core to our values and beliefs, which drive and guide us on a daily basis. We are on your side and here to help you increase revenue.

View Values and Beliefs

If you are interested in joining our team, please view our career opportunities.

Our Location

31365 Oak Crest Drive, Suite 100
Westlake Village, CA 91361

Phone (818) 889-1688

Email support@merchantcentric.com

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Serving Over 40,000 Business Locations

Client Testimonials

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Fred LeFranc

Founding Partner
Results Thru Strategy

“There are other players in this space, but nobody better than Merchant Centric. I strongly recommend…”

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Katie Milligan

Manager, Guest Services
Firehouse Subs

“…they have assisted us getting almost all our flagged reviews removed…This directly impacts our restaurant sales…”

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Matt Labuda

Digital Marketing Director
Driven Brands Inc.

“At Meineke, we believe there is a direct correlation between review management and your location’s revenue…”

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Merchant Centric Named Among 20 Most Promising Enterprise Performance Management Solution Providers – 2017

“An annual listing of 20 companies that are at the forefront of providing Enterprise Performance Management solutions and impacting the marketplace”

CIO Review Magazine
Merchant Centric Named a Finalist in Best New Solution for Multi-Location Retailers category in the Local Visionary Awards!

“We are very pleased with the finalists that emerged this year. They are truly demonstrating innovation that gets positive results. One goal of the Local Visionary Awards is to highlight companies and initiatives that may become models for the industry”

Laura Rich, CEO of Street Fight
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Our Commitment to Earning Your Trust

Security and Privacy You Can Trust

We build relationships based on earning trust. Keeping your private information secure and confidential is important to building that trust. View our privacy policy