Turn Guest Feedback Into Actionable Insights
Get Real-Time Insights from Any Guest Feedback Source
“You win when you focus – and we have seen a measurable increase in our overall review scores which is now translating into higher sales and profit. Merchant Centric has been key to helping us in this endeavor. This tool is the new true measure of guest satisfaction.”
“I was so pleased to find Merchant Centric—not only does the software deliver real-time customer and brand health, the team is so well versed in the technology and such a pleasure to work with. “
How it Works
Business Performance AnalyticsSM
&
The Spotlight Report
Merchant Centric Business Performance AnalyticsSM transforms guest feedback and sales data into actionable insights that are easy to understand, validate, and act on.
You will see how your locations fit into performance groups based on the strong correlation between guest ratings and sales.
Based on your top and bottom performers, you will be able to see which themes mentioned in your guest feedback have the greatest impact on sales like service, staff, price and timeliness.
The Merchant Centric Spotlight Report makes it easy to understand and track how key themes are mentioned in your guest feedback, from brand to location level, so you can take action and measure progress.
Simple reporting focuses all levels of management on reducing complaints and increasing praise in the areas most important to guest satisfaction and sales growth.
“The entire Porto’s team absolutely loves the Merchant Centric Spotlight Report. Within a short period of time, we’ve seen just how beneficial this report can be to our entire organization to focus on what matters and grow revenues.”
Get Insights You Can Trust
Leading Brands Rely on Merchant Centric for Insights that Boost Guest Satisfaction and Drive Sales
