One Recovery Path Across Every Touchpoint
POS-Triggered SMS/Email | Receipt & Signage QR Codes | Review Replies | Website | Call Center
Merchant Centric Guest Recovery helps you capture private feedback from guests across every touchpoint, alert the right manager in real time, and resolve issues before they turn into negative reviews or lost revenue.
How Guest Recovery Works
Recover Unhappy Guests Fast
Get Real-Time Feedback, Manager Alerts and Winback Workflows
Capture negative feedback before it becomes public
Give managers a chance to fix issues quickly
Identify recurring themes across locations
Alert Managers
Connect Managers With Guests While They Are Still Reachable
- Route feedback by location and distribution list
Include guest contact details and visit context
Trigger follow-up before the guest leaves or posts publicly
Alert Managers
Connect Managers With Guests While They Are Still Reachable
- Route feedback by location and distribution list
Include guest contact details and visit context
Trigger follow-up before the guest leaves or posts publicly
Recover Privately, Manage Centrally
Every Recovery Case Lives With Your Reviews
Manage feedback in the same place you reply to reviews from Google, Yelp, Facebook, and more. Use reporting to uncover trends and operational insights that drive revenue.
Winback Guests With Smart Reply
Turn Public Complaints Into Private Recovery
Merchant Centric AI generates replies in your brand voice and includes Guest Recovery links to move sensitive issues into a private recovery workflow to help retain more guests.
Winback Guests With Smart Reply
Turn Public Complaints Into Private Recovery
Merchant Centric AI generates replies in your brand voice and includes Guest Recovery links to move sensitive issues into a private recovery workflow to help retain more guests.
See What’s Driving Complaints
Turn Guest Feedback Into Operational Insights That Increase Revenue
- Compare complaint trends to ratings and sales
- Identify recurring issues across locations
- Track improvement after operational changes
- Focus teams on the issues that impact revenue
Request a Demo of Guest Recovery
See how multi-location brands use Merchant Centric Guest Recovery to win back customers and resolve issues before they turn into negative reviews or lost revenue.