OpenTable is the most popular online restaurant reservation portal. It seats 26 million diners per month via online reservations for over 51,000 restaurants worldwide.
OpenTable allows guests to post reviews, but until recently, it did not allow restaurants to reply. Now, restaurants can engage with their guests on OpenTable, like they do on Google, Yelp, Facebook and TripAdvisor.
As we discussed in our previous article, guest engagement drives sales for restaurants. The challenge is finding a simple guest engagement solution that covers all top sites, which now includes OpenTable. This is especially true when you have multiple locations to manage.
A Simple Solution For Guest Engagement
Merchant Centric allows restaurants to reply to reviews from all top sites, including OpenTable, in one place, without having to leave the platform. This means if you have one location or one thousand locations, you can reply to all your Google, Yelp, Facebook, TripAdvisor and OpenTable reviews with one simple solution.
The Reply Library makes replying to reviews even faster and easier. You can select from hundreds of hand crafted replies for different situations and make edits or post as-is.
Replying to your reviews shows how much you value your guests. More importantly, it helps you get chosen by new guests that see how committed you are to providing the best possible dinning experience.
Engage with your guests online to get more positive reviews, more guests and more sales. If you are interested in Merchant Centric’s single solution for quickly replying to OpenTable reviews, as well as reviews on all top sites, request a demo today.
