Modern Restaurant Management Highlights Merchant Centric and RMS Labor Investment Study
The conversation around restaurant labor strategy is shifting. What was once treated stric
Merchant Centric at Multi-Unit Franchising Conference 2025: CEO David Bay to Speak on Reputation Management
Merchant Centric is excited to announce our participation in the Multi-Unit Franchising Co
20 Fast Casual Restaurants with the Best Customer Satisfaction
Merchant Centric has collaborated with Nation’s Restaurant News in the last few months to
Report Shows Cava and Chicken Salad Chick Earn Rave Reviews from Customers
According to a report by the Food Institute, Cava and Chicken Salad Chick have earned high
Why Negative Online Reviews Can Actually Benefit Your Business
Negative online reviews can cause concern for business owners, but they shouldn't be dismi
How to Respond to Those Dreaded Restaurant Reviews
As Adam Leff (founder of Merchant Centric) explains in his recent article for QSR magazine
Why the Restaurant Industry is Struggling With Long Wait Times
According to a recent article in The Washington Post by Justin Fox (2022), the restaurant
Improving Back-of-House Efficiency in Your Restaurant
A recent article in FSR Magazine, sponsored by a restaurant industry vendor, provides guid
America’s Biggest Fast-Food Chains Ranked by Guest Satisfaction
In his recent article for QSR magazine (2022), Adam Leff, founder of Merchant Centric, exp
Beware of Fake Reviews Targeting Small Businesses
In a recent article on Inc.com, Tim Crino (2022) warns small business owners about a scam