What Our Clients Say
Josh Seguin
Director of People
True Food Kitchen
“We are receiving the reporting and it has been really helpful for me. I’ve been using the report to help focus some of our training efforts.”
James Thibeaux
Director of Customer Engagement
SCI Resources
“This is extremely welcomed and delightful that your team has built this feature! We’ve been very keen on ensuring our customers feel safe and have a clean environment”
Reid Nolte
Vice President of Brand Strategy
Ballard Brands
“This will be a very helpful resources for our entire team. I’ll look forward to the report next week!”
Michail Takach
Director of Digital Communications
VCA
“…noticing the uptrend in negative comments and ratings from clients who believe COVID-19 is “over” and they should be allowed inside again. So much pushback on protocols that they originally applauded for maintaining continuous service…”
Matt Rampey
Guest Relations and Insight Manager
Restaurant Growth Services
“We just saw the COVID sample report you guys are putting together. That is really great information.”
Walter Lorenzetti
Director of Operations
Wetzel’s Pretzels
“Looking forward to the report on Monday. This will help with our efforts to monitor the safety practices we have implemented in our stores.”
Get Daily, Weekly & Monthly Reports
Monitor your guests’ positive and negative feedback about COVID-19 across all your locations.
Get Instant Insights
Monitor COVID-19 Themes in Your Guests’ Feedback
See how often COVID-19 related themes are mentioned in your guests’ reviews on top sites like Google, Yelp and Facebook, as well as, in feedback from your website, surveys and loyalty systems.
Stay in Control
See COVID-19 Theme Mentions Across All Your locations
- Help ensure safety compliance across locations
- Promote positive feedback to build guest confidence
- Identify and fix order fulfillment issues with technology and new processes
How to Avoid a COVID-19 Crisis Using Your Guest Reviews
See the new COVID-19 Report restaurants are using to quickly spot COVID-19 issues within massive amounts of guest feedback.
View a clip from the Result Thru Strategy video series, hosted by its CEO, Fred LeFranc. The full video includes insights from Firehouse Subs CEO, Don Fox, foBT Hospitality Principal, Brett Traussi.