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The Secret Power of Responding to Reviews Quickly
Merchant Centric is always monitoring top sites for reviews about you and your competitors, so you know what customers are saying. When we find a new review for your business we will email you an alert.
Responding quickly to reviews you get can help your reputation. If it is a positive review and you reply with a quick thank you message… you are reinforcing the positive experience for your customer and they may tell even more people through additional word of mouth.
When you respond quickly to a negative review, you are acknowledging the customer and letting them know that their message has reached you. You have the opportunity within that reply to turn the bad experience for your customer around. Learn more about the art of replying to negative reviews.
Many businesses still have not figured out how to reply, so negative reviews scare away new prospective customers, when they remain unaddressed.
As you may or may not know, reviewers on most top sites can update their reviews. If you show a reviewer you cared enough to reply to them, it may impress them enough to give your business another chance and change their negative review.
Even if you are not be able to get the reviewer to change their review, your reply will be posted below their negative review. This gives you the opportunity to show other prospective customers how you deal with issues within your business. Most people understand that mistakes happen, so here is your chance to make lemonade out of lemons.
Example of why replying to reviews is important.
We at Merchant Centric know that replying quickly to reviews is important to your business. This is why it is important to us that we quickly alert you of new reviews and make it as easy as possible to reply…even from your phone.
