Fred LeFranc

Founding Partner
Results Thru Strategy

“There are other players in this space, but nobody better than Merchant Centric. I strongly recommend…”

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Katie Milligan

Manager, Guest Services
Firehouse Subs

“…they have assisted us getting almost all our flagged reviews removed…This directly impacts our restaurant sales…”

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Matt Labuda

Digital Marketing Director
Driven Brands Inc.

“At Meineke, we believe there is a direct correlation between review management and your location’s revenue…”

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Tom Holt

CEO
Urbane Cafe

“What did we ever do without Merchant Centric? A lifesaving tool with all our reviews in one place…”

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Marc Buehler

CEO (former)
Dick’s Last Resort

“We have seen a measurable increase in our overall review scores which is now translating into higher sales and profit…”

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David Goldstein

CMO
Sharky’s Woodfired Mexican Grill

“The Merchant Centric technology is crucial to how we manage our engagement activity with guests making online reviews…”

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Jayson Portman

Special Project Manager
Umami Restaurant Group, LLC

“…we can get detailed information from each location on what they are excelling at or declining at…”

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Adriana Blanco

CEO
The Admark Group

“When I get another big franchisee group, I will definitely integrate Merchant Centric into their marketing plan…”

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Jenna Wise

Marketing Director
Brixx Wood Fired Pizza

“we’ve seen our online reputation improve while each location can address the specific praise or concerns …”

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Duone Byars

Director of Marketing
Christian Brothers Automotive

“…We recommend the Merchant Centric program…generate revenue through consumer engagement…”

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Jennifer Wells

Corporate Marketing Manager
Porto’s Bakery & Cafe

“Our team is enthralled to be receiving this [Spotlight] report and excited to implement it as part of the Porto’s culture…”

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Traci Cerino

Office Manager
Magnolia Animal Hospital

“They write the perfect custom responses to all our clients’ reviews and send me email notifications…”

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Judy Hodgson

Owner
Lamppost Pizza

“…I have seen an increase in repeat business, as well as new customers coming in my doors…”

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Angela Cerone

Practice Manager
New Rochelle Animal Hospital

“…took care of all the work for me and made the important updates necessary to help us attract more new clients…”

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KEY LIGHT MARKETING

Shannon Gewinner

Consulatant
Key Light Marketing

“…not only does the software deliver real-time customer and brand health, the team is so well versed in the technology and such a pleasure to work with.”

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Mike Sullivan

Owner
Sullivan’s Tire Pros

“As a result of my business listings being optimized, I have seen an increase in consumer traffic to my location…”

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Tricia Eagle

Practice Manager
Ashby Animal Clinic, Inc.

“…gives us peace of mind knowing…Experts are responding to all our online reviews…”

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Paul Clayton

CEO (former)
Umami Restaurant Group, LLC

“…discerned the significant signals from the noise..provided actionable insights we could focus on to increase revenues…”

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Ron DeGeatano

Multi-Location Owner
Jiffy Lube

“I cannot stress the importance of a service like yours that grabs things off the internet instantly and makes us aware of it…”

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Steve Tozzi

Multi-Unit Operator
Jersey Mike’s

“We now have a system in place to share the positive online feedback with our crew and we use the negative comments as training opportunities…”

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Silva Minassian

Owner
TLC Cleaners

“Their guidance has had a huge impact on our business…These reviews we’ve received have been instrumental in helping us to attract new clients.”

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Jenny Gibson

Marketing and Fleet Manager
Alamitos Enterprises (Jiffy Lube)

“The tools and services they provide save us time and deliver insight that we can use to improve our business…”

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Chris  Anderson

Operating Partner
Glacier BrewHouse / ORSO & …

“…enabled us to continue to grow and succeed within the competitive markets we serve…”

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John Parks

Owner
American Tire Depot – Tire Pros

“…it has allowed me to be alerted to my competitors’ activity in my market place…”

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Jennifer Ries

Operations Coordinator
Cat Doctor & Friends

“Their outstanding support team is extremely knowledgeable and has always been very helpful…”

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Joshua Johnson

Owner
Cocoa Couture

“…using information from Merchant Centric, my sales are up 33.76%…”

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Leah Maloney

Owner
D’Amore’s Famous Pizza

“Brand consistency is extremely important…Merchant Centric acts as an umbrella…protecting our online brand…”

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Barbara Wallen

Customer Experience Manager
Jiffy Lube Team Lucor

“Their staff is always pleasant, eager to help and always provides information that is beneficial to our team…”

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