Fred LeFranc

Founding Partner
Results Thru Strategy

“There are other players in this space, but nobody better than Merchant Centric. I strongly recommend…”

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Katie Milligan

Manager, Guest Services
Firehouse Subs

“…they have assisted us getting almost all our flagged reviews removed…This directly impacts our restaurant sales…”

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Matt Labuda

Digital Marketing Director (former)
Driven Brands Inc.

“At Meineke, we believe there is a direct correlation between review management and your location’s revenue…”

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Renae Scott

Chief Marketing Officer
Ike’s Love & Sandwiches

“…we can stay on top of issues and trends….results in an increase in our overall STAR ratings, and keeps our guests happy…”

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David Goldstein

Sharky’s Woodfired Mexican Grill

“The Merchant Centric technology is crucial to how we manage our engagement activity with guests making online reviews…”

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Fran Knights Sabin

Director of Community Management
Project Bionic

“I highly recommend Merchant Centric if you’re looking for an intuitive, time-saving Reputation Management tool…”

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Jayson Portman

Special Project Manager
Umami Restaurant Group, LLC

“…we can get detailed information from each location on what they are excelling at or declining at…”

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Neil Johnson

VP, Digital & Social Media
The Stronach Group

“…actionable insights that influence our operations and better serve our current and prospective guests…”

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Marc Buehler

CEO (former)
Dick’s Last Resort

“We have seen a measurable increase in our overall review scores which is now translating into higher sales and profit…”

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Jenna Wise

Marketing Director
Brixx Wood Fired Pizza

“we’ve seen our online reputation improve while each location can address the specific praise or concerns …”

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Duone Byars

Director of Marketing
Christian Brothers Automotive

“…We recommend the Merchant Centric program…generate revenue through consumer engagement…”

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Jennifer Wells

Corporate Marketing Manager
Porto’s Bakery & Cafe

“Our team is enthralled to be receiving this [Spotlight] report and excited to implement it as part of the Porto’s culture…”

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Paul Clayton

CEO (former)
Umami Restaurant Group, LLC

“…discerned the significant signals from the noise..provided actionable insights we could focus on to increase revenues…”

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Adriana Blanco

The Admark Group

“When I get another big franchisee group, I will definitely integrate Merchant Centric into their marketing plan…”

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Kassandra Smith

Digital Marketing Manager
Islands Restaurant

“The platform is very user friendly and has provided tremendous value to our Regional Managers and executive team since they can…”

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Paige Wiley

Local Restaurant Marketing Manager
The Madera Group

“allows me to see how we’re doing against our competitors which empowers us to make the changes needed to be on top of our game!”

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Mike Sullivan

Sullivan’s Tire Pros

“As a result of my business listings being optimized, I have seen an increase in consumer traffic to my location…”

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Tom Holt

Urbane Cafe

“What did we ever do without Merchant Centric? A lifesaving tool with all our reviews in one place…”

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Judy Hodgson

Lamppost Pizza

“…I have seen an increase in repeat business, as well as new customers coming in my doors…”

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Traci Cerino

Office Manager
Magnolia Animal Hospital

“They write the perfect custom responses to all our clients’ reviews and send me email notifications…”

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Kristen Hough

Marketing Manager
Kenny’s Restaurant Group

“In my 4 years as Marketing Manager, this is honestly one of the coolest things that has come my way….”

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Ron DeGeatano

Multi-Location Owner
Jiffy Lube

“I cannot stress the importance of a service like yours that grabs things off the internet instantly and makes us aware of it…”

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Steve Tozzi

Multi-Unit Operator
Jersey Mike’s

“We now have a system in place to share the positive online feedback with our crew and we use the negative comments as training opportunities…”

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Silva Minassian

TLC Cleaners

“Their guidance has had a huge impact on our business…These reviews we’ve received have been instrumental in helping us to attract new clients.”

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Tricia Eagle

Practice Manager
Ashby Animal Clinic, Inc.

“…gives us peace of mind knowing…Experts are responding to all our online reviews…”

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Jenny Gibson

Marketing and Fleet Manager
Alamitos Enterprises (Jiffy Lube)

“The tools and services they provide save us time and deliver insight that we can use to improve our business…”

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Chris  Anderson

Operating Partner
Glacier BrewHouse / ORSO & …

“…enabled us to continue to grow and succeed within the competitive markets we serve…”

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John Parks

American Tire Depot – Tire Pros

“…it has allowed me to be alerted to my competitors’ activity in my market place…”

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Jennifer Ries

Operations Coordinator
Cat Doctor & Friends

“Their outstanding support team is extremely knowledgeable and has always been very helpful…”

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Joshua Johnson

Cocoa Couture

“…using information from Merchant Centric, my sales are up 33.76%…”

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Leah Maloney

D’Amore’s Famous Pizza

“Brand consistency is extremely important…Merchant Centric acts as an umbrella…protecting our online brand…”

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Angela Cerone

Practice Manager
New Rochelle Animal Hospital

“…took care of all the work for me and made the important updates necessary to help us attract more new clients…”

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Barbara Wallen

Customer Experience Manager
Jiffy Lube Team Lucor

“Their staff is always pleasant, eager to help and always provides information that is beneficial to our team…”

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Shannon Gewinner

Key Light Marketing

“…not only does the software deliver real-time customer and brand health, the team is so well versed in the technology and such a pleasure to work with.”

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